The designated operator of
the United Kingdom, Royal Mail Group (including Royal Mail and Parcelforce
Worldwide), informs UPU Member Countries and Designated Operators , that the
Government of the United Kingdom has introduced measures including
self-isolation, social distancing, advising people to work from home and
restricting travel with a view to minimising the spread of Coronavirus
For this reason, Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements (such as EPG, PRIME, Interconnect and EMS) with Designated Operators and any interested third parties and is invoking force majeure and analogous provisions to any such standards, including to the application of penalty payments (such as pay for performance). We will notify UPU Member Countries and Designated Operators via this medium when force majeure no longer applies.
Since 13th March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, during these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has received the item, a code (XP1) will be entered into the PDA and will constitute evidence of receipt (including in line with Articles 18-101 and 17-205 of the Regulations).
Royal Mail Group would like to thank all UPU members and their designated operators for their understanding.