New Zealand – Changes on delivery process

19 März, 2020

The designated operator of New Zealand, New Zealand Post, would like to inform other Union member countries and their designated operators of changes to its delivery processes. As part of measures taken to minimize the spread of COVID-19, from Monday, 16 March 2020 onwards, postal deliveries will be made as follows:

Products requiring signature on delivery

For all letter-post, parcel-post and EMS items requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door, and will then ask for the recipient’s name (to record proof of delivery), and leave the item on the doorstep. The person receiving the item will not sign for the delivery directly.  If no one comes to the door and there is no Parcel Leave service in place, the delivery staff will follow the standard process, which is to leave a card with details of the delivery, and return the item to the depot.

Products not requiring signature on delivery

For all letter-post and parcel-post items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

New Zealand Post thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.