Description of the problem that led to the application
for force majeure:: On 15 March 2020, the Government of Republic of Serbia
declared a state of emergency in relation to the novel coronavirus (COVID-19) pandemic.
The state of emergency applies to the entire territory of Serbia and comprises measures adopted to help stop the spread of COVID-19.
In accordance with the measures adopted, Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products (letter-post, parcel post and EMS items), and the changes made will affect domestic and international quality of service.
For this reason, Public Enterprise Post of Serbia cannot guarantee service
delivery standards during the current state of force majeure, and will be able
to do so only once the situation has returned to normal.
Reasons for invoking Force Majeure: Measures being taken to minimize the spread of the novel coronavirus (COVID-19) are having a direct impact on service quality for both international inbound and outbound services.