Thailand – COVID-19 – Measures taken for international outbound and inbound mail items

23 März, 2020

The designated operator of Thailand, Thailand Posts, asks us to inform other Union member countries and their designated operators that, in the face of the spread of COVID-19, it still remains committed to fulfilling its obligations and will operate under the following conditions until further notice:

Outbound mail items (letter post, parcel post and EMS)

Owing to the reduction in the number of flights offered by partner airlines and the cancellation of many flights from Thailand, Thailand Post is not currently able to offer outbound mail services to the following destinations: Brunei Darussalam, Cayman Islands, Chile, Djibouti, Ecuador, Egypt, French Polynesia, India, Kuwait, Lebanon, Latvia, Maldives, Myanmar, Peru, the Philippines, Sri Lanka and Tunisia.

The processing of outbound mail to all countries affected by the spread of novel coronavirus is also expected to be subject to delays.

Inbound mail items (letter post, parcel post and EMS)

Thailand Post confirms that processing of international inbound items is still proceeding, and it asks all UPU member countries to continue sending their mail dispatches to Thailand as usual. However, in compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail (letter post, parcel post and EMS).

Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf.

In common with the designated operators of other countries affected by the novel coronavirus, Thailand Post is treating this situation as a case of force majeure.

Thailand Post would like to thank all Union member countries and their designated operators for their understanding. It will provide them with the updated information once the situation has returned to normal.