You organize the customer service community every 2 months with all subsidiaries in Europe, Asia, and the United States

You prepare reports synthesizing survey data to ensure that the voice of the customer is integrated into all products and services.

You produce and manage all non-automated reports on a weekly / monthly basis to drive change, improve the overall customer experience and meet internal audit requirements.

You work with users and project managers to manage change requests in our tools and direct them to experts to meet the operational needs of the IT team.

You define, analyze, and organize requirements in support of key business initiatives, to translate and simplify them where necessary.

You are responsible for planning and tracking responses to requests and, when accepted, delivery of requests by contributors involved in the process.

Business school, Bachelor or Master level, studies focused on project management and / or e-commerce.

Responsible, autonomous, and well organized.

Project management skills and tools.

Coordination and organizational skills.

Computer skills and mastery of computer tools (Microsoft Office at least).

Experience of teamwork, international and multicultural environment.

Open-minded, proactive, and creative.

Fluency in English (working language).