• Take care assigned key accounts and keep an eye on customers’ demand for services

• Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels.

• Act as the interface for customers and internal working partners in handling customers requirement

• Prepare statistical report and performance summaries

• Coordinate site visit for corporate clients

• Perform other ad hoc duties and projects when assigned

• Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients

• On-job training will be provided

• Diploma holder or university graduate in any discipline

• 2-3 year or above related working experience, e-commerce logistic is preferred

• Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin)

• Good command of spoken and written English, Mandarin, and Cantonese; Japanese and/or Korean proficiency is preferred

• Independent and detail-oriented with positive attitude

• Strong problem-solving abilities and a customer-centric approach, with the capacity to handle multiple tasks efficiently in a fast-paced environment.

• Proficiency in MS Office and customer service software

• Immediate available is highly preferable