You develop, maintain and report on KPIs per client and propose new indicators as needed, which not only flow into client reporting but are also included as part of internal reporting for the Operations and Customer Service departments.

You work with Global Operations to identify trends in queries for certain lanes, e.g. a significant increase in wismo queries in relation to parcels shipped.

For global customer onboarding, you create and maintain CS specifications. Therefore, you need to understand all global operations and systems to ensure that the CS specifications are correct per client.

You work closely with the Customer Solutions Managers to review and support KPI's, develop and implement action plans as required. Additionally, you support the local Customer Service Team in identifying the root cause of issues.

You work alongside Ops, IT, CS departments to develop efficient systems and redefine existing ways of working, plus gather and maintain a wide array of data-related business processes for reporting purposes.

You contribute to the creation of new performance reporting tools (wnControl Tower, wnConsign, MetaPack, BI Tools) that are then deployed across the organization and develop databases and systems for inputting, managing, and ensuring consistency, security, and accessibility

You have a Bachelor’s degree in Business with 4+ years experiences in supply chain management, cross-border logistics, operations management as well as 2+ years experiences of advanced data analysis in a logistics field.

You have a strong understanding of the IT behind the final mile delivery process & tracking.

Retail experience is a plus and Six Sigma/Kaizen training is preferred.

You are interested in working in international e-commerce logistics, curious and always looking for ways to bring efficiencies to a process as well as to improve our solutions and services to our customers.

You are a self-starter, you are able to work well within a team and individually & you are able to influence without authority within and outside of the business. Colleagues can always rely on you.

Your strong communication skills ensure the capability of working with people of various nationalities, on varying levels of hierarchy. Colleagues can always rely on you.

You are fluent in English. Every additional language would be an asset.