You are the first point of contact together with your colleagues in Customer Service, managing all kinds of customer requests.

You monitor all requests in our CRM tool (Sugar) for a fluent handling process.

You will work closely and act as a liaison between our departments such as IT, Finance and Operations for any customer request.

You aid the team in identifying the root cause of issues for customers and alongside your line manager ensure there are lesson learned from takeaways.

You monitor quality and define, analyze, and organize requirements alongside your line manager for continuous improvements.

Communication to customers on important and current topics.

You have a strong track record within International Customer Service.

International logistics or retail experience is a plus.

You have a strong understanding of IT solutions and reporting possibilities.

You are a self-starter, you are able to work well within a team and individually.

You are a team player and always have the team in mind in your way of working.

You come up with clever solutions and are always looking for ways to bring efficiencies to a process.

Your strong communication skills ensure the capability of working with people of various nationalities. Colleagues can always rely on you.

You are fluent in Dutch and English. French is a plus.