• Oversee daily operations data for logistics activities, ensuring efficiency and compliance through a comprehensive KPI matrix.

• Promptly address and resolve operational issues such as delayed shipments, lost items, damaged goods, and incorrect shipments.

• Provide timely feedback and implement effective solutions for exceptions, ensuring minimal disruption to service delivery.

• Handle operational inquiries from various internal departments and key accounts, providing accurate and timely responses.

• Generate detailed performance and KPI reports for managers and senior management, highlighting key operational metrics and trends.

• Prepare presentations that offer actionable insights and recommendations for process improvement and operational excellence.

• Assist in the preparation of billing reports, ensuring accuracy and compliance with financial procedures. Assist in the project implementation processes for key account customers, ensuring a seamless transition and integration into existing operations.

• Demonstrate a high level of responsibility and professionalism in all tasks. Proactively take on additional responsibilities and maintain a positive, optimistic attitude, especially under pressure.

• Diploma or higher degree in Supply Chain, Logistics, Transportation Management, or Business Analytics

• 2-3 years of relevant experience, preferably in e-commerce logistics

• Strong knowledge of e-commerce logistics, freight forwarding, and courier business

• Excellent numerical, analytical, communication, and interpersonal skills

• Fluent in English, Mandarin, and Cantonese

• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI)

• Ability to multitask, meet deadlines, and work independently under pressure

• Fresh graduates with relevant background are welcome. Immediate availability preferred.