• You handle back-office activities to ease sales and operational business: -You contribute to the follow-up of LPIMS customers, i.e. pre-sales, sales support, after-sales, and implementation of necessary corrective measures. -You contribute to the achievement of client outstanding recovery targets, pro forma editions, and guarantee deposit levels of LPIMS customers

• You monitor the compliance of operational processes of LPIMS customers shipments: -Contacts with operational centres to monitor discrepancies. -You contribute to the implementation of actions required for any operational change in due times. -You monitor the compliance of LPIMS customers’ deposits, the general terms of sale and the terms of payments for all the offers used by LPIMS customers.

• You contribute to regular reporting and to the satisfaction of all customers: -You contribute to monthly activity reports to the Sales and Commercial Manager. -With the support of the Customer Service, you monitor that customer flows are processed as soon as possible. -You monitor after sales for LPIMS customers with management of all customer records on the CRM & billing systems (SUGAR and POSTIE) and credit notes edition. - You contribute to the monitoring of customers’ payments and send reminder to recover overdue invoices.

• You have a proven experience, 2 to 3 years, in a similar position.

• You are interested in an international cross-border environment.

• You are a customer-oriented, team-spirit and flexible person with the ability to listen and understand actions to implement.

• You have good communication skills and the capability of working with people of various cultures.

• You are fluent in English and French.

• You have a Bachelor (Bac +2/3) in Business Administration, or relevant field.