Handle new customer account setup in system, clients and consignee inquiries and complaints, customer parcel return/shipment destroy cases

Create and maintain accurate customer Ratecard (Pricing) in system

Handle refund / claim cases requested by customers

Create and manage regular and ad-hoc reports according to business needs

Collaborate closely with Sales, Warehouse & Operation and Finance team in day-to-day operations

Assist AS Manager to monitor team performance, daily coaching to AS officer/executive, identify loopholes and modify existing workflows

Assist AS Manager to work with Headquarter and Regional offices to drive business initiative projects and manage deliverables

Perform ad-hoc tasks assigned by AS manager

Degree holder in Business Administration, Commerce or related disciplines

5 years or above working experience in Customer Service/Account Service field is preferred

Be self-motivated, proactive, willing to learn, flexible, well organized and a good team player.

Experience in logistic/E-commerce industry is a plus

• Good command in both spoken and written English, Mandarin and Cantonese