Service-Updates

Coronavirus:
Wir sind weiterhin für Sie da! Trotz größter Bemühungen können einige Services dennoch beeinträchtigt sein.

Asendia ist in allen Niederlassungen rund um den Globus betriebsfähig und steht Ihnen wie gewohnt zur Verfügung. Für einige Zielländer gibt es Einschränkungen da die lokalen Post- und Paketnetze zeitweise Engpässe erfahren, oder die Transportwege in das Zielland temporär unterbrochen sind. Aus diesen Gründen kann es zu Verzögerungen in der Zustellung und möglichen Zuschlägen für einzelne Zielländer kommen.

Asendia sucht kontinuierlich nach alternativen Lösungen und bemüht sich evtl. Kostensteigerungen nach Möglichkeit abzuschwächen, während die globale Entwicklung diese Bemühungen zunehmend erschweren. Wir sind bestrebt, unsere Kunden mit den entsprechenden Service-Updates täglich auf dem Laufenden zu halten und unsere Kundenbetreuer stehen in ständigem Dialog mit den betroffenen Kunden.

Wir danken Ihnen im Voraus für Ihr Verständnis und Ihre Geduld in dieser schwierigen Zeit. Wenn Sie Fragen haben, wenden Sie sich bitte an Ihren Account Manager.

Local Updates

12 January, 2022

Update | ePAQ Select | Delays in Southwest France due to bad weather…

Liebe Kunden und Geschäftspartner,

12 January, 2022

Update | ePAQ Select | Delays in Australia due to flooding on Fraser Coast

Liebe Kunden und Geschäftspartner,

17 December, 2021

Update | Surcharge adjustments valid from 20th of December 2021

Liebe Kunden und Geschäftspartner,

25 November, 2021

Update | Opening hours and last posting dates Christmas & New Year

Liebe Kunden und Geschäftspartner,

18 November, 2021

Update | Surcharge adjustments valid from 1st of December 2021

Liebe Kunden und Geschäftspartner,

27 October, 2021

Update | ePAQ Select | Delay in France due to Strike

Liebe Kunden und Geschäftspartner,

14 October, 2021

Update | Plastic wrapping is definitively banned for Press & Mail from the…

Liebe Kunden und Geschäftspartner,

7 October, 2021

Update | Direct Mail to France – DESTINEO with posting date from 1st of…

Liebe Kunden und Geschäftspartner,

27 August, 2021

Update | Surcharge adjustments valid from 1st of September 2021

Liebe Kunden und Geschäftspartner,

11 June, 2021

Update | Summer Sales in France

Liebe Kunden und Geschäftspartner,

28 May, 2021

Update | Surcharge adjustments valid from 1st of June 2021

Liebe Kunden und Geschäftspartner,

6 May, 2021

Update | Planned Downtime | Asendia Tracking between 7 May 2021 to 9 May…

Liebe Kunden und Geschäftspartner,

30 April, 2021

Update | Surcharge adjustments valid from 1st of May 2021

Liebe Kunden und Geschäftspartner,

1 April, 2021

Update | Opening hours Easter holidays 2021

Liebe Kunden und Geschäftspartner,

29 March, 2021

Update | Colissimo parcels to France - Opening days for Easter in Erstein

Liebe Kunden und Geschäftspartner,

26 March, 2021

Update | Surcharge adjustments valid from 1st of April 2021

Liebe Kunden und Geschäftspartner,

10 February, 2021

Update | Delays due to weather conditions

Liebe Kunden und Geschäftspartner,

4 February, 2021

Update | Direct Mail to France – DESTINEO Integral without posting date

Liebe Kunden und Geschäftspartner,

29 January, 2021

Update | Surcharge adjustments valid from 1st of February 2021

Liebe Kunden und Geschäftspartner,

23 December, 2020

Update | Surcharge adjustments valid from 1st of January 2021

Liebe Kunden und Geschäftspartner,

18 December, 2020

Update | Availability Asendia Tracking

Liebe Kunden und Geschäftspartner,

10 December, 2020

Update Breaking news | Colissimo parcels to France – DHL announced…

Liebe Kunden und Geschäftspartner,

23 November, 2020

Update | Colissimo parcels to France - Deliveries during peak season 2020

Liebe Kunden und Geschäftspartner,

23 November, 2020

Update | Opening Hours and Holidays 20th of November 2020

Liebe Kunden und Geschäftspartner,

19 November, 2020

Update | Brexit information 11th of November 2020

Liebe Kunden und Geschäftspartner,

6 November, 2020

Update | Suspended countries 6th of November 2020

Liebe Kunden und Geschäftspartner,

27 October, 2020

Update | Colissimo Pakete Frankreich – Einlieferungen und Zustellungen…

Liebe Kunden und Geschäftspartner,

19 October, 2020

Update | Neuer Prozess für kontaktlose Zustellung - Colissimo Pakete…

Liebe Kunden und Geschäftspartner,

5 October, 2020

Update | Direct Mail to France - DESTINEO Intégral in KUBs

Liebe Kunden und Geschäftspartner,

2 October, 2020

Update | New surcharges for Chile, New Zealand and Taiwan valid from 5th…

Liebe Kunden und Geschäftspartner,

11 September, 2020

Update | New surcharge for Portugal valid from 14th of September 2020

Liebe Kunden und Geschäftspartner,

14 August, 2020

Update | Surcharge adjustments for Canada and the USA valid from 17th of…

Liebe Kunden und Geschäftspartner,

Service Updates

25 January, 2022

Greece – Heavy snowfalls

Hellenic Post, asks us to inform other Union member countries and their designated operators that the whole country was hit by heavy snowfalls on the…

25 January, 2022

Morocco – Return to normal regarding the COVID-19 situation

Poste Maroc, wishes to inform other Union member countries and their designated operators that the processing and delivery of inbound and outbound postal…
25 January, 2022

Italy – Update on IT issues

Poste Italiane, wishes to provide other Union member countries and their designated operators with the following update:

1) The first problem mainly…

21 January, 2022

Tonga – State of emergency

Tonga Post, would like to inform Union member countries and their designated operators that a state of emergency has been declared in the Kingdom of Tonga…
20 January, 2022

Canada – Lifting of state of emergency

Canada Post, asks us to inform other Union member countries and their designated operators that the state of emergency declared in the province of British…
17 January, 2022

Morocco – Update on the situation with regard to COVID-19

Poste Maroc, wishes to inform other Union member countries and their designated operators that, following an increase in COVID-19 infections among its…
17 January, 2022

Malta – Update on postal operations in view of COVID-19

MaltaPost, wishes to inform other Union member countries and their designated operators that an increase in the COVID-19 infection rate is causing…
12 January, 2022

Viet Nam – Lifting of measures to limit the spread of COVID-19

VNPost, wishes to inform other Union member countries and their designated operators that the COVID-19 situation in Viet Nam has now improved sufficiently…

12 January, 2022

United States of America – Reminder of closure of the USPS office of…

The United States Postal Service (USPS), would like to remind Union member countries and their designated operators to advise their office of exchange…

6 January, 2022

Malaysia – Update on heavy rains and flooding

Pos Malaysia, asks us to update other Union member countries and their designated operators as to the areas currently affected by flooding, in which there…

30 December, 2021

Thailand - Back to normal

Further to EmIS 239/2021 and 255/2021, the designated operator of Thailand, Thailand Post, would like to inform other Union member countries and their…
28 December, 2021

Malaysia – Update on heavy rains and flooding

Further to EmIS 302/2021, the designated operator of Malaysia, Pos Malaysia, asks us to inform other Union member countries and their designated operators…

24 December, 2021

Malaysia – Heavy rains and flooding

Pos Malaysia, asks us to inform other Union member countries and their designated operators that the country is experiencing heavy rains and extensive…

23 December, 2021

Georgia – Temporary closure of Tbilisi IMPC

The Georgian Post, wishes to inform other Union member countries and their designated operators that, owing to the COVID-19 pandemic, the international…

23 December, 2021

New Zealand - Resumption of transit mails to Pacific Island countries

New Zealand Post, asks us to inform other Union member countries and their designated operators that the dispatch of transit mail to Fiji, New Caledonia…
20 December, 2021

Italy - Update on IT issues

Poste Italiane, wishes to provide other Union member countries and their designated operators with the following update:

On 17 December 2021, Poste…

20 December, 2021

Liechtenstein – Back to normal

Liechtensteinische Post, asks us to inform other Union member countries and their designated operators that the special measures implemented as a result…

20 December, 2021

United States of America – Closure of the USPS office of exchange at San…

The United States Postal Service (USPS) recommended that designated operators make arrangements to send their international mail dispatches to alternative…

20 December, 2021

Philippines – Typhoon

PHLPost, informs other Union member countries and their designated operators that Typhoon Odette (international name Typhoon Rai) has affected certain…

17 December, 2021

Latvia – Back to normal

The designated operator of Latvia, Latvijas Pasts, wishes to inform other Union member countries and their designated operators that the heavy snowfall in…

17 December, 2021

Spain - Update on IT issues

The designated operator of Spain, S.E. Correos y Telégrafos, asks us to inform other Union member countries and their designated operators that the…

17 December, 2021

Georgia – Lifting of measures to minimize the spread of COVID-19

​The designated operator of Georgia, Georgian Post, wishes to inform other Union member countries and their designated operators that the Government of…
7 December, 2021

Saint Vincent and the Grenadines - Return to normal following volcanic…

SVG Post, asks us to inform other Union member countries and their designated operators that the emergency situation resulting from the explosive eruption…
7 December, 2021

New Zealand - Suspension/delays regarding transit mails to certain Pacific…

New Zealand Post, asks us to inform other Union member countries and their designated operators that it is currently unable to provide transit services to…
3 December, 2021

Latvia – Heavy snowfall

Latvijas Pasts, would like to inform other Union member countries and their designated operators that heavy snow throughout Latvia since 2 December has…

3 December, 2021

Morocco – Measures to minimize the spread of COVID-19

​Poste Maroc, asks us to inform other Union member countries and their designated operators that, following the latest developments with COVID-19, and in…
3 December, 2021

Italy - Update on IT issues

Poste Italiane, wishes to provide other Union member countries and their designated operators with the following update: 1 Further errors are being…
3 December, 2021

Australia – Update about delays at Melbourne offices of exchange

​Melbourne OE is again operating so postal dispatches can be resumed to Melbourne if they have been diverted to another Australian Post OE.
2 December, 2021

Spain – IT issues

Correos y Telégrafos S.A., S.M.E., asks us to inform other Union member countries and their designated operators that, owing to technical issues with the…

26 November, 2021

Italy – Return to normal after heavy rain

​Poste Italiane, wishes to inform other Union member countries and their designated operators that the heavy rain in the western part of Sicily has ended,…
26 November, 2021

Liechtenstein - Delays in the delivery of letter-post items

Liechtensteinische Post AG, asks us to inform other Union member countries and their designated operators that, owing to the fourth wave of COVID-19…
22 November, 2021

Canada - State of emergency

Canada Post thanks all Union member countries and their designated operators for their understanding. It will provide an update once the situation returns…
22 November, 2021

Georgia - Lockdown of verification unit serving Tbilisi IMPCs

Georgian Post, wishes to inform other Union member countries and their designated operators that, owing to an outbreak of COVID-19 infections, the…

22 November, 2021

Italy - Update on IT issues

Poste Italiane, wishes to update other Union member countries and their designated operators on the following:

1 The situation has slightly improved over…

19 November, 2021

Brazil - Back to normal

The designated operator of Brazil, Empresa Brasileira de Correios e Tel谷grafos (ECT), asks us to inform other Union member countries and their designated…
19 November, 2021

New Caledonia - Update on measures to limit the spread of COVID-19

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…
19 November, 2021

Thailand - Update on flooding

Thailand Post, would like to inform other Union member countries and their designated operators that the floodwaters in the following postcode areas have…

12 November, 2021

Guyana – Back to normal

Guyana Post Office Corporation asks us to inform other Union member countries and their designated operators that it has discontinued the rotation of…
4 November, 2021

Jamaica – Extension of national curfew

Jamaica Post, wishes to inform other Union member countries and their designated operators that the Government of Jamaica has extended the national curfew…

2 November, 2021

New Caledonia – Changes to lockdown rules

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…

1 November, 2021

Poste Italiane (IT) - heavy rain Sicily

Poste Italiane wishes to inform IPC members that heavy rain in the Eastern part of Sicily since October 25th and still ongoing has led to significant and…
29 October, 2021

New Caledonia – Changes to lockdown rules

The Office of Posts and Telecommunications (OPT-NC), France's designated operator for New Caledonia, wishes to inform other Union member countries and…

29 October, 2021

Hong Kong, China – Back to normal

Hongkong Post, the People's Republic of China's designated operator for Hong Kong, asks us to inform other Union member countries and their designated…
22 October, 2021

Croatia – Return to normal

Croatian Post, would like to inform other Union member countries and their designated operators that it has successfully relocated the post offices that…
22 October, 2021

Latvia – Lockdown

Latvijas Pasts, would like to inform other Union member countries and their designated operators that the Latvian Government has declared a full national…
20 October, 2021

Hong Kong, China – Further disruption to postal services

Hongkong Post, the People's Republic of China's designated operator for Hong Kong, asks us to inform other Union member countries and their designated…
20 October, 2021

Thailand – Update on flooding

Thailand Post, would like to inform other Union member countries and their designated operators that the flood waters in the following postcode areas have…

11 October, 2021

Hong Kong, China – Disruption to postal services

China, Hongkong Post, asks us to inform other Union member countries and their designated operators that the passage of typhoon Lionrock on 9 October 2021…

11 October, 2021

Belgium – Return to normal after flooding

The designated operator of Belgium, bpost, asks us to inform other Union member countries and their designated operators that postal services have largely…

11 October, 2021

Macao, China – Return to normal

China, Macao Post, asks us to inform other Union member countries and their designated operators that civil servants in the Macao Special Administrative…